Return & Refund Policy

At INNOVA BEAUTY SMC (PRIVATE) LIMITED, we aim to provide a smooth and transparent shopping experience. Please review our return and refund guidelines below.

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Return Window

You may request a return within 14 days of receiving your order.

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Eligibility for Returns

To qualify for a return, items must meet the following conditions:

• Must be unused, unopened, and in original condition
• Must be returned in original packaging
• Must include proof of purchase (order number or receipt)

We reserve the right to decline returns that do not meet these conditions.

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Non-Returnable Items

Due to hygiene and safety reasons, the following items are not eligible for return:

• Opened or used skincare / personal care products
• Customized or personalized items
• Gift cards

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Damaged, Defective, or Incorrect Items

If you receive a product that is:

• Damaged
• Defective
• Incorrect

Please contact us within 48 hours of delivery with clear photos or videos as proof. We will review your request and provide a replacement or suitable resolution.

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How to Request a Return

To initiate a return request, contact us:

INNOVA BEAUTY SMC (PRIVATE) LIMITED
📞 0317-1112581
📧 innovabeauty.pk@gmail.com
🌐 innovabeauty.pk

📍 Return Address:
Kohinoor 1 Cinema Plaza, Jaranwala Road, Faisalabad, Pakistan

⚠️ Important:
Do not send any item back without prior approval. Unauthorized returns may not be accepted.